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100% Satisfaction Guarantee
 Every product you buy from Pampered Homes must be free of defects or you may return it within 30 days of purchase for an exchange or refund. We will gladly exchange or refund your order according to the policies below.
Exchange, Refund & Return Policies
If an item arrives damaged or incomplete, please e-mail us or fill out the Return Authorization Form below immediately, but no later than 2 days of receipt. Please include your Order Number, Name, a Comment and/or Detailed Description of the Damage. We WILL make it right!
30-Day Exchange Policy
We will gladly exchange any damaged or defective merchandise, within 30 days of purchase, upon return of the item. To exchange an item, please e-mail us for instructions or fill out the Return Authorization Form below.
30-Day Money-Back Guarantee Refund Policy
Damaged/Defective Product Returns:
Items received damaged or defective can be returned within 30 days of purchase for a full refund, including shipping costs. Please note: Express Shipping charges cannot be refunded. To return an item and get a full refund, please e-mail us for instructions or fill out the Return Authorization Form below immediately, but no later than 2 days of receipt. A Return Merchandise Authorization (RMA) number, issued by Pampered Homes, must be received before returning product(s). For any refused packages, at the time of delivery, return shipping charges will be deducted from your refund.
Non-Defective Product Returns:
Non-defective products can be returned within 30 days of purchase for a partial refund, less original shipping cost. A 20% restocking fee will apply. To return an item and get a refund, please e-mail us for instructions or fill out the Return Authorization Form below. A Return Merchandise Authorization (RMA) number, issued by Pampered Homes, must be received before returning product(s). For any refused packages, at the time of delivery, return shipping charges will be deducted from your refund.
When will I receive my refund?
Please allow 10-14 business days, after return of the item(s), for refund completion. If you paid by credit card, the refund should be reflected on your credit card statement that falls within the date of refund completion (it depends on your billing cycle). If the credit card used on your purchase has expired, we cannot refund your credit card account; instead we will issue you a refund check.
RETURN AUTHORIZATION FORM
Please e-mail us or use this form to contact us regarding exchanges, damages and/or returns. Be sure to read our Exchange, Refund, & Return Policies above. Complete all applicable fields to avoid delays in processing your claim.
Pampered Homes
myorder@pampered-homes.com
Thank you for submitting your claim. A customer service representative will contact you
within 1 - 2 business days to help you with your claim.
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We specialize in home decor accessories and home furnishings from all over the world! So whether youre looking to decorate an entire room, or just to add a few accent pieces to your existing decor, our products are sure to compliment any room of your house, as well as the outside!
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PAMPERED HOMES - "Decorative Home & Garden Decor and Gifts!" 